FAQ

FREQUENT QUESTIONS & ANSWERS (FAQ)

1. Q. How long does shipping take? 

A. Standard Shipping is approximately 5-7 Business Days. Expedited shipping is 1-3 Business Days for U.S. orders.

2. Q: Do you ship worldwide? 

 A: Yes, we ship worldwide. Delivery times may vary with locations.

3. Q: What is your refund/exchange policy?

A: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at support@imhookd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.